Privacy Policy

Your privacy matters to us. This policy explains how trovianexilo collects, uses, and protects your personal information.

Last Updated: March 15, 2025

Information We Collect

trovianexilo collects information in several ways when you interact with our financial education platform. This includes personal details you provide directly, technical information gathered automatically, and data from third-party sources when applicable.

Personal Information

Name, email address, phone number, postal address, payment details, and educational background you provide during registration or course enrollment.

Technical Data

IP address, browser type, device information, operating system, referring URLs, and usage patterns on our platform.

We also collect information about your learning progress, course preferences, and interaction with our educational content to improve your experience and provide personalized recommendations.

How We Use Your Information

Your information helps us deliver quality financial education services and maintain our platform effectively. We process your data for legitimate business purposes and to fulfill our contractual obligations.

Primary Uses of Your Information
Service Delivery
Providing access to courses, processing enrollments, tracking progress, and issuing certificates
Communication
Sending course updates, educational newsletters, support responses, and important account notifications
Platform Improvement
Analyzing usage patterns, developing new features, and enhancing user experience
Legal Compliance
Meeting regulatory requirements, preventing fraud, and maintaining security

Data Sharing and Disclosure

trovianexilo does not sell your personal information to third parties. We may share your data only in specific circumstances outlined below, always with appropriate safeguards in place.

We share information with trusted service providers who help operate our platform, including payment processors, email service providers, and cloud hosting services. These partners are contractually bound to protect your data and use it only for specified purposes.

Legal disclosure may occur if required by Australian law, court orders, or government regulations. We may also share information to protect our rights, prevent fraud, or ensure platform security. In case of business restructuring or merger, your information may be transferred with appropriate notice and protection measures.

Your Privacy Rights

Under Australian Privacy Principles and applicable data protection laws, you have several rights regarding your personal information. These rights help you maintain control over your data.

Your Data Rights

Access your personal information

Correct inaccurate data

Request data deletion

Opt-out of marketing communications

Data portability requests

Lodge privacy complaints

To exercise these rights, contact our privacy team using the details provided below. We respond to requests within 30 days and may require identity verification for security purposes.

Data Security and Retention

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our security framework includes encryption, access controls, regular security audits, and staff training on data protection practices.

Personal information is retained only as long as necessary for the purposes outlined in this policy or as required by law. Course completion records are typically maintained for seven years, while marketing data is deleted upon unsubscribe requests. Account information remains active while you use our services and for two years after account closure.

Despite our security efforts, no system is completely secure. We encourage users to protect their login credentials and report any suspicious account activity immediately.

Cookies and Tracking

trovianexilo uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website usage. Essential cookies are necessary for platform functionality, while optional cookies help us improve services and provide personalized content.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality, but essential features will remain available. We also use analytics tools to understand user behavior and improve our educational offerings.

International Data Transfers

Some of our service providers may be located outside Australia. When transferring data internationally, we ensure adequate protection through contractual safeguards, adequacy decisions, or other approved mechanisms under Australian privacy law.

Cloud hosting services may involve data storage in multiple jurisdictions, always with appropriate security measures and legal protections in place.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email notifications or prominent website notices at least 30 days before implementation.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about how we protect your information.

Contact Our Privacy Team

Questions about this privacy policy or how we handle your information? Our dedicated privacy team is here to help.

info@trovianexilo.com
+61 417 532 058
12 Potts St, East Brisbane QLD 4169